Newquay Library

Marcus Hill, Newquay TR7 1BD

http://www.cornwall.gov.uk/index.cfm?articleid=310

Newquay Library was officially re-opened on Monday 3rd July 2006 following the 12 week transformation project.

Why did Newquay need transforming?

A medium sized library with 200,000 visitors a year, Newquay Library was opened in 1962 by John Betjeman.

The library had a dated 1960’s feel. With its lacquered wood and toilets acting as store cupboards it needed urgent attention. The tatty, mismatched shelving and huge main counter needed to go into Room 101.

How was the library changed?

The library underwent a complete overhaul of design and layout using colourful visuals with a local sea theme, funky rubber flooring and better lighting to create a welcoming and relaxing atmosphere. The barriers and counter at the entrance were replaced by quick book choice and comfy reading areas with coffee, newspapers and magazines.

Acting on the wishes of local people, a new TeenZone with sofas was created, and a colourful family corner books for children and parents, a computer and comfy seating. The overall refurbishment budget was £70,000.

£10,000 was invested in new book stock, including edgier books for younger users like graphic novels and manga. People wanted more local books, so a quick dip Cornish collection was introduced. New ways of arranging stock made books easier to find and there was a big emphasis on displaying books face on, and using recommendation devices like staff and user ‘picks’.

What new services were introduced?

  • Technology 24/7 on-line catalogue; 8 new computers with broadband access in a double-seated/bar stool style area; dedicated computer in the books area
  • Community hub for reading Adult reading groups; poetry groups; author events; weekly family story times, monthly baby rhyme times, summer reading challenge; home library service.
  • Mobile library on the beach during summer
  • Advertising

Who was involved?

Kate Elliott, Campaign Manager at Harper Collins advised the library on how best to market itself to new audiences, and Laura Hassan, Publicity Director at Jonathan Cape, helped with creating and promoting a high profile events schedule and author appearances. Tony Coffield at design agency Curious Architecture helped the library on its interior design re-fit. Philip Downer, Retail Director of Borders, ran a session on customer care, and Ros Hines of Waterstones advised on retail display techniques. Point 8 library furniture suppliers provided free expertise and furniture and The Reading Agency ran sessions on how to create a vibrant reading service. Opening the Book’s Frontline staff training and a visit to Ottakars helped develop staff skills.